Drew Smith
IT Support Specialist
Personal Summary
A competent IT Support Specialist with a proven track record of providing specialist technical support. Extensive experience working in the front line resolving a range of technical issues and facilitating change management. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practise, procedures and policies within a company. Currently looking for a suitable IT Specialist position with an ambitious company of organisation.
Work Experience
Kayfoam Ltd, Glasgow
IT Support Specialist October 1990 present
Reporting directly to the Managing Director and collaborating closely with management team members.
Duties:
Responsible for diagnosing & resolving hardware, software and end user problems
- First point of contact for all IT related issues
- Developing the infrastructure to meet the changing needs of the business
- Working within a TCP/IP network environment, including DHCP, DNS, Wireless and Ethernet
- Responsible for rolling out new equipment and updating software
- Investigate and resolve complex IT support issues, including CNC and CAD machine
- Support for legacy systems, Windows 2000/Win9X and DOS based machines
- Where required, communicate with third party solution providers
- Configuring and managing backup and restore procedures
- Identify and report on budgetary requirement for IT projects
- Provide primary support – LAN/WAN administration
- Provide remote access to local resources where and when required
- Provide support for mobile devices
- Knowledge of Windows Servers and Client operating systems
- Support for Linux Servers: Apache, Postfix, Samba, FTP, etc..
- Development and management of the businesses web presence via the Joomla CMS suite
- Management of the business e-commerce solution via Virtuemart
Key Skills and Competencies
- Physically fit and able to lift IT equipment
- Experience of problem solving and Quality Assurance Procedures
- Able to communicate complex IT issues to suppliers and non-technical staff
- Ability to work well within a team environment and on one own
- IT security experience including ant-virus, malware, encryption, etc…
- Experience of web content management system
- Able to develop web application specific to business needs
- Always prepared to learn new skills and adapt to everyday challenges
Academic Qualifications
BSc Information Technology
University of the West of Scotland 2010
HND Computer & Network & Administration
James Watt College 2007
European Computer Driving Licence
University of the West of Scotland 2005
HND Computer Maintenance & Support
James Watt College 2003
‘O’ Levels Maths, Arithmetic, Science, Computing
Merksworth High School
Computer Skills / Modules Undertaken
BSc Information Technology
Project Management for IT
Website Development (XHTML/Javascript)
Ethical & Professional Issues in Information Technology
Server Side Scripting (ASP.NET)
Windows Network Administration
HND Computer & Network Administration
Computer Networks: Network Security
Installing Local Area Networks
Computer Network: Communication
Computer Networks: Routing and Switching
Computer Internet Information Services (IIS)
Integrative project : Relocation of a Loca lArea Network
Multi-User Database Systems (MySQL)
HND Computer Support
Information Technology Applications II
Applications Development
Data Analysis and Database Design
Information Systems and Services
Project Management
Data Communications
Network technology
Multi User and Network Systems Administrator
Computer Programming (Event Driven Language, Visual Basic 6)
Systems Analysis
Integrative Unit
HNC Computer Maintenance and Support
Information Technology I
hardware Installation and Maintenance
Multimedia Technology
Providing Support to Users
Computer Architecture
Multi User Operating Systems
Stand Alone Computer Systems Support
Communication: Presenting Complex Communication for Vocational Purposes
European Computer Driving Licence
Concepts of Information Technology
Using the Computer and Managing Files
Word Processing
Spreadsheets
Databases
Presentations
Information and Communication
Long Term Objectives/Aspiration
It has been a long term ambition to excel in IT. It is my intention to continue with academic studies and hopefully complete a Master’s Degree. Until that time I will continue to strive and succeed in industry.
| Occupational Development 18th Jan 2006 Online Marketer / Run by Scottish Enterprise 25th Jan 2006 Search Engine Optimisation / Run by Scottish Enterprise 30th Jan 2006 Introduction to VOIP / Run by Scottish Enterprise 8th Feb 2006 – Pay Per Click Manager – Online Marketing / Run by Scottish Enterprise 2000 IOSH (Institute of Occupational Safety & Health ) Managing Safely 1999 Institute of Management Diploma in Management 1997 Supervisory Management (SVQ) Level III 1996 Quality NS EN ISO 9000 1996 Quality Assurance Internal Auditing 1995 NEBSM 1994 Statistical Process Control | Areas Of Expertise Desktop Support Diagnosing Hardware And Software Faults Testing And Evaluating New Technology ADSL Routers Firewalls Multiple Server Platforms Disaster Recovery Web Admin & Development HTML, PHP, ASP.NET MySQL File Servers Email Servers (Postfix/Sendmail) Joomla (CMS) Secure FTP Server Professional Diploma In Management SVQ III Supervisory Management Personal Skills Relish a challenge Commitment Continuous Development Dedication Motivated |