{"id":38,"date":"2023-02-05T14:57:12","date_gmt":"2023-02-05T14:57:12","guid":{"rendered":"https:\/\/drewsmith71.co.uk\/?page_id=38"},"modified":"2026-02-04T11:07:49","modified_gmt":"2026-02-04T11:07:49","slug":"cv","status":"publish","type":"page","link":"https:\/\/drewsmith71.co.uk\/?page_id=38","title":{"rendered":"CV"},"content":{"rendered":"\n<p><strong>Drew Smith<\/strong><\/p>\n\n\n\n<p><strong>IT Support Specialist<\/strong><\/p>\n\n\n\n<p><strong>Personal Summary<\/strong><\/p>\n\n\n\n<p>A competent IT Support Specialist with a proven track record of providing specialist technical support. Extensive experience working in the front line resolving a range of technical issues and facilitating change management. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practise, procedures and policies within a company. Currently looking for a suitable IT Specialist position with an ambitious company of organisation.<\/p>\n\n\n\n<p><strong>Work Experience<\/strong><\/p>\n\n\n\n<p><strong>Kayfoam Ltd, Glasgow<\/strong><\/p>\n\n\n\n<p>IT Support Specialist October 1990 present<\/p>\n\n\n\n<p>Reporting directly to the Managing Director and collaborating closely with management team members.<br><\/p>\n\n\n\n<p><em><strong>Duties<\/strong><\/em>:<\/p>\n\n\n\n<p>Responsible for diagnosing &amp; resolving hardware, software and end user problems<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First point of contact for all IT related issues<\/li>\n\n\n\n<li>Developing the infrastructure to meet the changing needs of the business<\/li>\n\n\n\n<li>Working within a TCP\/IP network environment, including DHCP, DNS, Wireless and Ethernet<\/li>\n\n\n\n<li>Responsible for rolling out new equipment and updating software<\/li>\n\n\n\n<li>Investigate and resolve complex IT support issues, including CNC and CAD machine<\/li>\n\n\n\n<li>Support for legacy systems, Windows 2000\/Win9X and DOS based machines<\/li>\n\n\n\n<li>Where required, communicate with third party solution providers<\/li>\n\n\n\n<li>Configuring and managing backup and restore procedures<\/li>\n\n\n\n<li>Identify and report on budgetary requirement for IT projects<\/li>\n\n\n\n<li>Provide primary support for LAN\/WAN administration<\/li>\n\n\n\n<li>Provide remote access to local resources where and when required<\/li>\n\n\n\n<li>Provide support for mobile devices<\/li>\n\n\n\n<li>Knowledge of Windows Servers and Client operating systems<\/li>\n\n\n\n<li>Support for Linux Servers: Apache, Postfix, Samba, FTP, etc..<\/li>\n\n\n\n<li>Development and management of the businesses web presence via the Joomla CMS suite<\/li>\n\n\n\n<li>Management of the business e-commerce solution via Virtuemart<\/li>\n<\/ul>\n\n\n\n<p><strong>Key Skills and Competencies<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Physically fit and able to lift IT equipment<\/li>\n\n\n\n<li>Experience of problem solving and Quality Assurance Procedures<\/li>\n\n\n\n<li>Able to communicate complex IT issues to suppliers and non-technical staff<\/li>\n\n\n\n<li>Ability to work well within a team environment and on one own<\/li>\n\n\n\n<li>IT security experience including ant-virus, malware, encryption, etc\u2026<\/li>\n\n\n\n<li>Experience of web content management system<\/li>\n\n\n\n<li>Able to develop web application specific to business needs<\/li>\n\n\n\n<li>Always prepared to learn new skills and adapt to everyday challenges<\/li>\n<\/ul>\n\n\n\n<p><strong>Academic Qualifications<\/strong><\/p>\n\n\n\n<p>Certificate in Digital Marketing SL5<\/p>\n\n\n\n<p><strong>West College Scotland<\/strong><\/p>\n\n\n\n<p>This course wa ideal for those who wish to develop their knowledge and understanding of Digital Marketing.\u00a0 The course is designed for those who want to learn about Digital Marketing and have no or little previous experience of this.<\/p>\n\n\n\n<p>The course covered the basics of marketing strategy including social media, email and search engine optimisation as part of marketing campaigns.<\/p>\n\n\n\n<p>Topics covered in this course include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Social Media for Business<\/li>\n\n\n\n<li>Digital Marketing Review<\/li>\n\n\n\n<li>Email as a Promotional Tool for Business<\/li>\n\n\n\n<li>Understanding Search Engine Optimisation for Business<\/li>\n\n\n\n<li>Digital Marketing for Business<\/li>\n<\/ul>\n\n\n\n<p>\u00a0Level 2 Principles of Cyber Security<\/p>\n\n\n\n<p><strong>West College Scotland<\/strong><\/p>\n\n\n\n<p>Topics included in this online course:<br><\/p>\n\n\n\n<p>Introduction to cyber security<br>Understand terminology used in cyber security<br>Understand legal and ethical aspects of cyber security<br>Understand common threats to cyber security<br>Understand methods of maintaining cyber security<br>Working with others in cyber security<\/p>\n\n\n\n<p>Level 2 Certificate in Digital Skills for Work &#8211; Business 603\/3114\/8 SU <\/p>\n\n\n\n<p><strong>West College Scotland<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aim of Course<\/h2>\n\n\n\n<p><strong>Qualification purpose<\/strong><\/p>\n\n\n\n<p>The purpose of this qualification is to allow learners to demonstrate understanding of and competency in digital literacy skills. It will help learners progress to a work role where digital literacy skills are required.<br><br>This qualification will:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>provide opportunities to acquire a number of practical skills.<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualification objectives<\/strong><\/p>\n\n\n\n<p>The objectives of this qualification are to enable learners to:&nbsp;<\/p>\n\n\n\n<p>use digital resources to facilitate their own career progression.<br><br>BSc Information Technology<\/p>\n\n\n\n<p>understand how to protect devices and data<\/p>\n\n\n\n<p>communicate socially and professionally using technology<\/p>\n\n\n\n<p>apply digital skills in personal and business situations<\/p>\n\n\n\n<p><strong>University of the West of Scotland 2010<\/strong><\/p>\n\n\n\n<p>HND Computer &amp; Network &amp; Administration<\/p>\n\n\n\n<p><strong>James Watt College 2007<\/strong><\/p>\n\n\n\n<p>European Computer Driving Licence<\/p>\n\n\n\n<p><strong>University of the West of Scotland 2005<\/strong><\/p>\n\n\n\n<p>HND Computer Maintenance &amp; Support<\/p>\n\n\n\n<p><strong>James Watt College 2003<\/strong><\/p>\n\n\n\n<p>\u2018O\u2019 Levels Maths, Arithmetic, Science, Computing<\/p>\n\n\n\n<p><strong>Merksworth High School<\/strong><\/p>\n\n\n\n<p><strong>Computer Skills \/ Modules Undertaken<\/strong><\/p>\n\n\n\n<p><strong>BS<sup>c<\/sup> Information Technology<\/strong><\/p>\n\n\n\n<p>Project Management for IT<\/p>\n\n\n\n<p>Website Development (XHTML\/Javascript)<\/p>\n\n\n\n<p>Ethical &amp; Professional Issues in Information Technology<\/p>\n\n\n\n<p>Server Side Scripting (ASP.NET)<\/p>\n\n\n\n<p>Windows Network Administration<\/p>\n\n\n\n<p><strong>HND Computer &amp; Network Administration<\/strong><\/p>\n\n\n\n<p>Computer Networks: Network Security<\/p>\n\n\n\n<p>Installing Local Area Networks<\/p>\n\n\n\n<p>Computer Network: Communication<\/p>\n\n\n\n<p>Computer Networks: Routing and Switching<\/p>\n\n\n\n<p>Computer Internet Information Services (IIS)<\/p>\n\n\n\n<p>Integrative project : Relocation of a Loca lArea Network<\/p>\n\n\n\n<p>Multi-User Database Systems (MySQL)<\/p>\n\n\n\n<p><strong>HND Computer Support<\/strong><\/p>\n\n\n\n<p>Information Technology Applications II<\/p>\n\n\n\n<p>Applications Development<\/p>\n\n\n\n<p>Data Analysis and Database Design<\/p>\n\n\n\n<p>Information Systems and Services<\/p>\n\n\n\n<p>Project Management<\/p>\n\n\n\n<p>Data Communications<\/p>\n\n\n\n<p>Network technology<\/p>\n\n\n\n<p>Multi User and Network Systems Administrator<\/p>\n\n\n\n<p>Computer Programming (Event Driven Language, Visual Basic 6)<\/p>\n\n\n\n<p>Systems Analysis<\/p>\n\n\n\n<p>Integrative Unit<\/p>\n\n\n\n<p><strong>HNC Computer Maintenance and Support<\/strong><\/p>\n\n\n\n<p>Information Technology I<\/p>\n\n\n\n<p>hardware Installation and Maintenance<\/p>\n\n\n\n<p>Multimedia Technology<\/p>\n\n\n\n<p>Providing Support to Users<\/p>\n\n\n\n<p>Computer Architecture<\/p>\n\n\n\n<p>Multi User Operating Systems<\/p>\n\n\n\n<p>Stand Alone Computer Systems Support<\/p>\n\n\n\n<p>Communication: Presenting Complex Communication for Vocational Purposes<\/p>\n\n\n\n<p><strong>European Computer Driving Licence<\/strong><\/p>\n\n\n\n<p>Concepts of Information Technology<\/p>\n\n\n\n<p>Using the Computer and Managing Files<\/p>\n\n\n\n<p>Word Processing<\/p>\n\n\n\n<p>Spreadsheets<\/p>\n\n\n\n<p>Databases<\/p>\n\n\n\n<p>Presentations<\/p>\n\n\n\n<p>Information and Communication<\/p>\n\n\n\n<p><strong>Long Term Objectives\/Aspiration<\/strong><\/p>\n\n\n\n<p>It has been a long term ambition to excel in IT. It is my intention to continue with academic studies and hopefully complete a Master\u2019s Degree. Until that time I will continue to strive and succeed in industry.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Occupational Development<\/strong> <em>18<sup>th<\/sup> Jan 2006 Online Marketer \/ Run by Scottish Enterprise<\/em> <em>25<sup>th<\/sup> Jan 2006  Search Engine Optimisation \/ Run by Scottish Enterprise<\/em> <em>30<sup>th<\/sup> Jan 2006 Introduction to VOIP \/ Run by Scottish Enterprise<\/em> <em>8<sup>th<\/sup> Feb 2006 \u00e2\u20ac\u201c Pay Per Click Manager \u00e2\u20ac\u201c Online Marketing \/ Run by Scottish Enterprise<\/em> <em>2000 IOSH (Institute of Occupational Safety &amp; Health ) Managing Safely<\/em> <em>1999 Institute of Management Diploma in Management<\/em> <em>1997 Supervisory Management (SVQ) Level III<\/em> <em>1996 Quality NS EN ISO 9000<\/em> <em>1996 Quality Assurance Internal Auditing<\/em> <em>1995 NEBSM<\/em> <em>1994 Statistical Process Control<\/em><\/td><td><strong>Areas Of Expertise<\/strong> <em>Desktop Support<\/em> <em>Diagnosing Hardware And Software Faults<\/em> <em>Testing And Evaluating New Technology<\/em> <em>ADSL Routers<\/em> <em>Firewalls<\/em> <em>Multiple Server Platforms<\/em> <em>Disaster Recovery<\/em> <em>Web Admin &amp; Development<\/em> <em>HTML, PHP, ASP.NET MySQL<\/em> <em>File Servers<\/em> <em>Email Servers (Postfix\/Sendmail)<\/em> <em>Joomla (CMS)<\/em> <em>Secure FTP Server<\/em> <strong>Professional<\/strong> <em>Diploma In Management<\/em> <em>SVQ III Supervisory Management<\/em> <em>Personal Skills<\/em> <em>Relish a challenge<\/em> <em>Commitment<\/em> <em>Continuous Development<\/em> <em>Dedication<\/em> <em>Motivated<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Drew Smith IT Support Specialist Personal Summary A competent IT Support Specialist with a proven track record of providing specialist technical support. Extensive experience working in the front line resolving a range of technical issues and facilitating change management. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to &#8230; <a title=\"CV\" class=\"read-more\" href=\"https:\/\/drewsmith71.co.uk\/?page_id=38\" aria-label=\"Read more about CV\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-38","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38"}],"version-history":[{"count":7,"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":214,"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions\/214"}],"wp:attachment":[{"href":"https:\/\/drewsmith71.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}